ErisX is the branded offering of Eris Clearing LLC, (“Eris Clearing”; FinCEN MSB Registration Number: 31000125259142). Money transmission or related activity is conducted by Eris Clearing, and all client accounts exist on the books of Eris Clearing.
Questions? Please contact us at [email protected]
If you wish to place a complaint with the ErisX Market Regulation Department, please send an email to [email protected] and include the following information:
The information obtained from a complaint is confidential and will generally not be shared outside of the Market Regulation Department. Subject to the Exchange rules, and state and federal regulations, information related to the complaint may be shared with the Commodity Futures Trading Commission or state regulatory agencies.
If you wish to place a complaint anonymously, please contact ErisX and request to speak with the Market Regulation Department.
ErisX must be accessed electronically. While electronic access generally is dependable, technical problems or other conditions may delay or prevent you from accessing your account or entering or canceling an order on the ErisX System, or may delay or prevent an order transmitted to the ErisX System from being executed.
ERISX IS NOT LIABLE FOR ANY TECHNICAL PROBLEMS; SYSTEM FAILURES OR MALFUNCTIONS; SYSTEM ACCESS OR CAPACITY PROBLEMS; HIGH INTERNET TRAFFIC; INTERRUPTIONS DUE TO SCHEDULED OR UNSCHEDULED MAINTENANCE, UPGRADES OR REPAIRS; SECURITY BREACHES OR UNAUTHORIZED ACCESS BEYOND THE REASONABLE CONTROL OF ERISX; AND ANY OTHER SIMILAR PROBLEMS, EVENTS OR DEFECTS
WHAT DOES ERIS CLEARING LLC DO WITH YOUR PERSONAL INFORMATION?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
– Social Security number and other identification information (such as name and username)
– Transaction data and information about how you interact with our services
– Address and other contact information
When you are no longer our customer, we continue to share your information as described in this notice.
All ﬁnancial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons ﬁnancial companies can share their customers’ personal information; the reasons Eris Clearing chooses to share; and whether you can limit this sharing.
|Reasons we can share your personal information||Does Eris Clearing share?||Can you limit this sharing?|
|For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes - to offer our products and services to you||Yes||Yes|
|For joint marketing with other ﬁnancial companies||No||We don't share|
|For our afﬁliates’ everyday business purposes - information about your transactions and experiences||No||We don't share|
|For our afﬁliates’ everyday business purposes - information about your creditworthiness||No||We don't share|
|For nonafﬁliates to market to you||No||We don't share|
Who is providing this notice?
Eris Clearing LLC
How does Eris Clearing protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.
These measures include computer safeguards and secured ﬁles and buildings.
We regularly test our website, data centers, systems, and other assets for security vulnerabilities.
How does Eris Clearing collect my personal information?
We collect your personal information, for example, when you
– Request marketing or enter a promotion or survey
– Register as a customer or subscribe to our services
– Enter into transactions or otherwise interact with our services, for example by providing us feedback.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
– sharing for afﬁliates’ everyday business purposes—information about your creditworthiness
– afﬁliates from using your information to market to you
– sharing for nonafﬁliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See “Other Important Information.”
Companies related by common ownership or control. They can be ﬁnancial and nonﬁnancial companies.
– Eris Clearing does not share creditworthiness data with affiliates. Eris Clearing does not share information about your transactions and experiences with affiliates for their everyday business purposes.
Companies not related by common ownership or control. They can be ﬁnancial and nonﬁnancial companies.
– Eris Clearing does not share information with non-affiliates so that they can market to you.
A formal agreement between nonafﬁliated ﬁnancial companies that together market ﬁnancial products or services to you.
– Eris Clearing does not joint market with non-affiliated financial companies.
Vermont: In accordance with Vermont law, we will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.