ErisX is the branded offering of Eris Clearing LLC, (“Eris Clearing”; FinCEN MSB Registration Number: 31000125259142). Money transmission or related activity is conducted by Eris Clearing, and all client accounts exist on the books of Eris Clearing.
Questions? Please contact us at [email protected]
If you wish to place a complaint with the ErisX Market Regulation Department, please send an email to [email protected] and include the following information:
The information obtained from a complaint is confidential and will generally not be shared outside of the Market Regulation Department. Subject to the Exchange rules, and state and federal regulations, information related to the complaint may be shared with the Commodity Futures Trading Commission or state regulatory agencies.
If you wish to place a complaint anonymously, please contact ErisX and request to speak with the Market Regulation Department.
ErisX must be accessed electronically. While electronic access generally is dependable, technical problems or other conditions may delay or prevent you from accessing your account or entering or canceling an order on the ErisX System, or may delay or prevent an order transmitted to the ErisX System from being executed.
ERISX IS NOT LIABLE FOR ANY TECHNICAL PROBLEMS; SYSTEM FAILURES OR MALFUNCTIONS; SYSTEM ACCESS OR CAPACITY PROBLEMS; HIGH INTERNET TRAFFIC; INTERRUPTIONS DUE TO SCHEDULED OR UNSCHEDULED MAINTENANCE, UPGRADES OR REPAIRS; SECURITY BREACHES OR UNAUTHORIZED ACCESS BEYOND THE REASONABLE CONTROL OF ERISX; AND ANY OTHER SIMILAR PROBLEMS, EVENTS OR DEFECTS
See our statement on privacy here.