How do I see my trades & balances?

Balance and trading activity can be viewed by logging into your account HERE.

Where is my money & coin held?

Eris Clearing LLC is the entity in the ErisX “family” responsible for holding both fiat currency and digital currency.

Are my coins valued?

We use a 4:00PM Central time reference price to value a member’s account.

Do I earn interest?

Currently, funds held within Eris Clearing LLC do not pay interest.

Do I get charged for holding my coins with ErisX?

ErisX does not currently charge a fee for balances held in a member’s account.

Digital Assets

What is your coin listing policy?

Please see our listing policy HERE

When will ErisX list XRP?

At this time ErisX is listing BTC, BCH, ETH, and LTC. Any future digital currency listings will be announced publicly.

Isn't the whole world moving to DEX markets?

DEXes (decentralized exchanges) come with trade-offs that may be appropriate in certain use cases. We believe that centralized exchanges play a key role in generating price discovery and liquidity for digital assets and are essential to growing the ecosystem.

What is a fully-funded spot contract?

A fully funded spot contract means that purchasers must have funds in their clearing account sufficiently to cover the cost of the purchase before the purchase may be executed. Conversely, sellers must have sufficient digital currency in their clearing account before a sale transaction may be executed.

Can I short on ErisX?

ErisX spot contracts are fully funded, therefore shorting is not currently possible.

Which version of Bitcoin Cash do you support?

ErisX supports the Bitcoin Cash ABC blockchain and uses the legacy address format only.


What is a physically settled futures contract?

At the time of expiration of the contract, settlement will be made by movement of the digital currency to the buyer of the futures contract and US dollars to the seller of the contract.

What is a fully funded futures contract?

At the time of entering into a contract, the seller of the contract must post to the clearinghouse the entire amount of the digital currency being sold and the buyer of the contract must post the equivalent amount of US dollars. Accordingly, there is no daily transfers of funds or call for variation margin.

How does settlement work?

ErisX futures contracts are physically settled and expire at 10am CT on the given expiry day. The settlement process will run between 10am and 12pm (2 hours) on the same day. The final settlement price for each open position will be the same as the original trade price. Member account balances will be updated during this delivery process based upon their positions.

What is Daily Valuation?

On a daily basis the exchange will set a closing price which will be used to value open positions.


What banks will work with ErisX?

Eris Clearing LLC (the entity in the ErisX “family” responsible for holding fiat and digital currency) is connected to the US banking system allowing for interaction with any other bank capable of sending and receiving wire transfer. This simplifies the process of transmitting fiat currency to and from ErisX.

Can I fund my account with collateral, or is that all in cash & coin?

At present ErisX only supports funding your account with USD or the Digital Assets that we have listed (BTC, BCH, ETH, LTC).

Are coins held in individual wallets that I can control or are they centrally held so, not my keys not my coins?

Our approach to handling digital currency is similar to our approach to handling fiat currency in that we maintain multiple wallets in the name of Eris Clearing. Eris Clearing in turn maintains detailed records for each member such that in real time we know the available fiat and digital currency balance for each member. As an entity with a track record of regulatory compliance and transparency we are subjected to high standards of review and believe we have implemented a model that enables us to safely and securely hold customer assets without sacrificing efficiency and utility.

How does banking and settlement work?

Fiat currency moves in and out of Eris Clearing LLC through the US banking system. ErisX monitors our bank accounts actively throughout the day and update member accounts once a wire transfer is received and confirmed. ErisX processes withdrawal requests of USD every hour subject to the fiat currency hours noted on our website.


How long does it take to sign up?

For a Direct Member, if you have all necessary information for the KYC/AML process ready to go, sign-up can take place in minutes!

What documentation do you need to open an account?

As a Direct Member we will ask you to upload a copy of your identification and provide your tax id number (SSN). A legal entity requires more documentation. If you wish to sign up as an entity please contact our sales team.

Does ErisX have AML and KYC policies?

Yes. ErisX is regulated by FinCen (amongst others) which requires us to enforce AML and KYC standards which can be found HERE.

How do institutions gain access to ErisX?

Please contact our sales team via email at [email protected].


What system can I trade on / how do I access the market?

ErisX provides members with white labeled versions of industry leading trading interfaces at no additional charge. By default, we offer a simplified trading interface for our spot market. For members who require more advanced tools, we provide CQG Desktop. Members should contact client services should they wish to upgrade. Alternatively, members may connect via our FIX or WebAPI gateways.

When will 24x7 be available?

ErisX is committed to providing a 24×7 market. Shortly after our public launch we will provide additional information regarding our market hours.

How do I register a block trade on ErisX?

Please see information on block trading HERE.

Will ErisX offer leverage?

Eris Clearing LLC is not providing any leverage at this time.

Will ErisX connect to other digital currency market centers?

We do not plan to connect to other market centers at this time.


Who clears contracts?

The Contracts will be cleared by Eris Clearing, which is a CFTC registered derivatives clearing organization.

Do I need a clearing member relationship to trade the futures contracts?

Yes. You must either be a member of the clearinghouse to clear your own trades or have an account with a CFTC registered futures commission merchant (FCM) that is a clearing member of the clearinghouse.

Can bitcoin be posted as collateral at the clearing house?

Yes. As noted above, all futures contracts are fully funded and coin is posted as collateral when selling futures contracts.

Information Security

Is my information secure with ErisX?

ErisX adheres to industry standards of information security to ensure the safety and integrity of your information. We monitor our operations 24×7 for any attempts at intrusion and have multiple security measures in place to protect customer fiat and digital assets.


How do I contact ErisX customer support?

ErisX support staff can be reached at +1 888 782 7481 and by selecting the appropriate team.

Contact [email protected] for help with funding or general questions about your clearing account.

Contact [email protected] for help with the ErisX Trading Platform, trade queries or to register a Block trade.

Does ErisX actively participate in Social media?

You can see our latest press releases and blog posts HERE.

ErisX also has social media presence on TwitterLinkedIn and Medium.